FAQs

Where are you based?

We are in Los Angeles area while the headquarters of DōTERRA is located Pleasant Grove, Utah. Regardless where you live, we can ship to anyone.

What is your shipping policy? 

Standard shipping in the U.S.A is always free and most packages should reach within 2-4 service days. International Shipping rates are a flat rate of $5 and we use either USPS. If you have a large/custom order, we are happy to hop on the phone and tailor your order! Call us +1-213-379-0077 or Contact Us here.

What is your return policy? 

We make returns easy! No questions asked. Just return the product within 14 days of receiving it in the unopened condition it was received and we will give you the credit right away. Make sure to include a printout of your email order confirmations. Please note all sale items are FINAL SALE and cannot be returned. Full return policy here. Please contact us if you have any questions at all.

How can I track my package?

We automatically email you a tracking number once we fulfill the order and you can always check your order through a link we send you when you make a purchase with us.

What if I have a question about my order?

We respond to inquiries promptly through email or phone. Contact us directly at terrafirmaeo@gmail.com or through here

Is my information secure?

Our website is fully encrypted by an SSL certificate during check-out to protect your information. Further, we offer many forms of payment including, PayPal and Stripe, two of the most trusted payment solutions for online transactions that guarantee your purchases.  

Don't see your answer here?

No problem! Contact us directly at terrafirmaeo@gmail.com or through here.